Privacy Policy cares about keeping its user’s information secure and protected. When you use our website, we keep your information secure and protected. This policy is intended to inform users of how we collect, use, share, protect, and secure your information. By interacting with, you agree to the use of information that is collected as discussed in this policy. Please note, that it is your responsibility to read, understand, and comply with policies and provisions contained herein. We encourage you to review these policies from time to time to be up to date on the newest policies and procedures. 

Please note, we reserve the right to unilaterally modify, amend, revise, supplement, rescind, curtail, reduce, or eliminate any information contained in the privacy policy without notice. 

We employ administrative, technical, and physical safeguards to protect our customers’ personal information. When we collect sensitive information (such as payment details), we meet or exceed the industry standards for safeguarding the data. Although we do everything in our power to protect you, even the most robust systems do not guarantee protection from malicious outside sources. It is the cardholder’s responsibility to protect their information against unauthorized disclosure or misuse.


Your privacy is important to us, so we have gone to great lengths to ensure that the security of any information you enter on our site is completely protected. To make this a possibility, we employ an SSL connection, also known as a Secure Sockets Layer. SSL is the industry standard protocol for guaranteeing a secure connection between computers performing transactions over the internet. This protocol encrypts all traffic to our website and guarantees all message integrity, as well as both sender and receiver authenticity.

Information that we collect may include some or all of the following:

  • Your name
  • You’re mailing and billing addresses
  • Your email address
  • Your phone and mobile numbers
  • Your date of birth and/or age
  • Your credit or debit card number and details required for payment processing
  • Any information pertinent to purchase, return, or exchange of goods
  • Information about your device (model, operating system, date, time, unique identifiers, type of browser, geographic location)
  • History of your use of (search, pages visited, where you came from before visiting DermSilk)
  • Any information you willfully provide when participating in any DermSilk survey

How We Collect Information

We use automated device collection technologies that allow us to customize your user experience on and provide you with better service and allow for reporting and analysis to improve our website. We review web metrics about your time spent on DermSilk including how you are shopping, what pages you visit, how long you spend there, and the performance of our marketing efforts.

When possible, we may also link your various devices so that you can see cross-platform content with the same, tailored experience. This gives us the opportunity to deliver more relevant information to you. You may see ads across your platforms, customized in a way so as not to market a product that you have already purchased. For example, if you purchase a product on our website using your desktop, we are able to avoid showing you an advertisement on the same product on your tablet. Instead, we may show you an ad on your tablet for complimentary products to the one you just purchased on our website. We also use technologies to measure the success of these ads.

When you use, you agree to our use of cookies. These anonymous identifiers allow us to collect and store various types of information about your interaction with the website. This information helps us recognize you when you visit us again, allowing us to customize your experience, store your shopping cart, and make your shopping experience more personalized. Examples of cookies may include (but are not limited to) the pages you visit on, how long you stay there, how you interact with the page (what buttons or links, if any, you press), and your device information. Cookies are also used to help us prevent fraud and other harmful activities.

We also employ third-party companies, such as Google, to place tags on our digital property that may collect information about your interactions on our website. As these are third party websites, the DermSilk privacy policy does not cover these companies; please contact these companies directly for information on their privacy policy.

We also allow in internet-based advertising (IBA), also known as Online Behavioral Advertising. This involves using third party cookies to display ads of DermSilk products and services when you are not on These ads are tailored to your individual preferences and interests based on how you browsed/shopped on DermSilk. This IBA service may include ad delivery, reporting, attribution, analytics, and market research. We use standards and practices consistent DAA guidelines pertaining to IBA services. 

We currently do not respond to browser ‘do not track’ signals. We do offer you the option to opt-out of IBA marketing. Subject: opt Out

We use tools to monitor particular user experience metrics, including login information, IP addresses, activity on DermSilk, and device information. This information is used to allow our customer service team to address and resolve issues, to help with fraud identification and protection, and to improve your online shopping experience.

DermSilk uses various social media platforms to communicate and engage with our clients and communities. Some of the platforms we currently use include Facebook, Instagram, Twitter, LinkedIn, Pinterest, etc. If you choose to follow and interact with us on social media, all communications and interactions are subject to the respective social media platform’s privacy policy. We encourage you to review those details before using their services.

We may also use targeted social media advertisements to interact with you on these platforms. These ads are created using groups of people who share demographics and interests.

DermSilk may engage in SMS marketing to users. SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase. 

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. In addition, you may opt out by contacting us by telephone at (866) 405-6608 or email  You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We may collect and use information that is publicly available. This includes posts you place on public forums, blogs, social networks, etc. We also may collect and use data provided by third party companies, such as demographic details that can help us enhance the user experience and improve the accuracy of our efforts.

We use the information we collect to process and deliver orders and payments, to respond to inquiries submitted across various platforms, to connect with customers about our products, to create advertisements and surveys, to deliver coupons and newsletters, and to provide our customers with a more customized experience.

We also use the information to improve internal efforts, such as to track the effectiveness of our website, products, and marketing efforts, to conduct analysis of groups, and to perform any other business requirements as described elsewhere in this policy.

The information we collect may also be used to protect against fraudulent transactions, to monitor against theft, and to provide our customers with protection against these acts. We may also use this information to assist law enforcement, as required by law.

Information may be shared with any DermSilk subsidiaries or affiliates. We may share the information with vendors who provide us with support services, such as survey companies, email providers, fraud protection services, marketing companies. These businesses may require certain information in order to effectively perform their obligations.

We may share information collected with law enforcement agencies, as required by law or when we deem the situation appropriate to enforce applicable terms and agreements, such as ensuring sales, bankruptcy, etc.

We may share your information with other companies, such as marketing agencies, that are not a part of DermSilk. These businesses may use the information we provide them with to offer you special discounts and opportunities. You can opt out of sharing this information.

Non-identifiable data may be shared with third parties for lawful purposes.

In connection with any sale or transfer of business assets, corresponding data will transfer. We also may retain a copy of the information.

We may share information at your request or discretion.

Postal Mail and Email

If you do not wish to receive postal mail and/or emails from us for catalogues, coupons, and promotional postal mail, you may opt out by contacting us at (866) 405-6609 or email us and/or In addition, you may unsubscribe from promotional emails via the unsubscribe link included in each promotional email. Note, you may continue to receive emails from us if you requested them without registering for an account through one of our services. These emails may be discontinued by cancelling your subscription to these services. 

This opt-out does not apply to operational emails (e.g., delivery status, surveys, product reviews). Sharing with Other Companies (for their marketing purposes). If you do not wish us to share the personal information, we have collected with other unaffiliated companies (for their marketing purposes), contact us or call (866) 405 6608 to opt out.

Cookies, Tracking, and Internet Based Advertising

Your browser should contain a help function with instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all website features, such as product purchasing.

Interest Based Advertising

To opt out of our interest-based advertising or even for another party, online, and in third party mobile applications, visit Digital Advertising Alliance’s Choices page and perform a global opt-out.

Other web Site Analytic Services

Analytics services such as Google Analytics provides services that analyze information regarding visits to DermSilk. They use cookies, web beacons, and other tracking mechanisms to collect this information. To learn more about Google’s privacy practices. To access and use Google Analytics Opt-out Browser Add-on.

If you are a California resident, the information below also applies to you. Certain terms used in this section have the meanings given to them in the California Consumer Privacy Act of 2018 (“CCPA”).

  •  Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)
  • Characteristics of protected classifications (e.g., gender, age)
  • Commercial information (e.g., products or services purchased, purchase history)
  • Internet or other electronic network activity (e.g., browse or search history)
  • Inferences drawn from any of the above (e.g., preferences or characteristics)
  • Categories of Sources from which DermSilk has collected Personal Information about Customers
  • Consumer Directly (e.g.,, DermSilk Spa, Mobile, Customer Service)
  • Advertising Networks (e.g., Google)
  • Social networks (e.g., Twitter, Facebook)
  • Business or Commercial purposes for which DermSilk has collected or sold Personal Information about Customers in the preceding 12 months (in addition to the purposes listed above in the How is Your Information Used section).
  • performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services;
  • auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
  • short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction;
  • detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
  • debugging to identify and repair errors that impair existing intended functionality;
  • undertaking internal research for technological development and demonstration; and
  • undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.
  • Categories of Personal Information DermSilk has sold about Customers and Categories of Third Parties to Whom Personal Information was sold in the preceding 12 months
  • Categories of Personal Information Sold
  • Internet or other electronic network activity (e.g., browse or search history)
  • Categories of Third Parties to Whom Personal Information was Sold
  • Advertising Networks
  • DermSilk does not knowingly sell the Personal Information of Minors under the age of 16.
  • Categories of Personal Information DermSilk has disclosed for a business purpose and categories of Third Parties to whom Personal Information has been disclosed for a Business Purpose in the preceding 12 months
  • Categories of Personal Information disclosed for a business purpose:
  • Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)
  • Characteristics of protected classifications (e.g., gender, age)
  • Commercial information (e.g., products or services purchased, purchase history)
  • Internet or other electronic network activity (e.g., browse or search history)
  • Categories of Third Parties to whom Personal Information has been disclosed for a business purpose:
  • Advertising Networks
  • Customer Service
  • Data Analytics Providers
  • Order Fulfillment
  • Non-Discrimination
  • DermSilk will not discriminate against you because you exercise your rights. For example, DermSilk will not deny you goods or services or charge you a different price or rate for goods or services if you make an access, deletion, or do not sell request.
  • Loyalty Program
  • DermSilk Rewards is a voluntary loyalty program that provides you with 5% back on purchases, ability to redeem points without brand exclusions, surprise birthday gift and access to members-only events. By joining DermSilk Rewards program, you receive:
  • Earn 5% back on purchases: You earn 5 points for every dollar you spend on
  • Redeem points 
  • *Terms and restrictions apply to the 5% rewards. Visit Rewards for details.
  • **Some restrictions apply. Program rules are available at Rewards 
  • Under the CCPA, DermSilk Rewards is considered a Financial Incentive Program. In order to provide you with the incentives described above, we use personal information about you including your name, phone number, email address, purchase history, birthdate, etc. to identify you as a member of the program and provide you with relevant messaging, experiences and deals. These financial incentives are reasonably related to the value of the data you provide.
  • We incur a variety of expenses related to the DermSilk Rewards program. We make this investment in order to offer a more personalized and relevant customer experience. Expense associated with the program include the earnings when you shopped at DermSilk, access to deals only available to Rewards members, and bonus earnings. The expense associated with the program incentives will vary as it is dependent on your engagement with the Rewards program, including total annual spend at DermSilk and frequency and depth of discounts you choose to use.
  • Categories of Personal Information implicated by DermSilk Rewards:
  • Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)
  • Characteristics of protected classifications (e.g., gender, age)
  • Commercial information (e.g., products or services purchased, purchase history)
  • Internet or other electronic network activity (e.g., browse or search history)
  • Inferences drawn from any of the above (e.g., preferences or characteristics)
  • How to Become a DermSilk Rewards member. 
  • When you create a new account, you will be opted into the DermSilk Rewards program unless you unselect the "include me in the DermSilk Rewards program" box. You can also choose to opt in and become a DermSilk Rewards member by visiting Rewards 
  • If you no longer wish to be a DermSilk Rewards member, you can opt out of DermSilk Rewards by emailing us at
  • If you opt out of DermSilk Rewards, any accumulated DermSilk Rewards points will be deleted and you may not have access to other DermSilk Rewards benefits. If you later re-join DermSilk Rewards, any deleted DermSilk Rewards points will not be reinstated.
  • You have the following rights under the CCPA:
  • Right to request DermSilk disclose Personal Information, or Categories of Personal Information, it collects, uses, discloses, and sells
  • Right to request DermSilk disclose Personal Information it collects, uses, discloses, and sells
  • Right to request DermSilk opt you out of the sale of your Personal Information
  • Process Used to Verify an Access and/or Deletion Request
  • If you are a DermSilk customer, you will be required to verify your DermSilk account using your email address and password on the website or by contacting Customer Service at (866) 405 6608 and providing 3 pieces of information associated with the account including your full name, address, and email address or phone number. DermSilk will use this information to search our systems and determine if we have information about you. If we are able to locate information about you, we will fulfill your Personal Information report and/or your Deletion request. If we are not able to match all 3 pieces of information you submit, we may provide you with a report that includes the categories of personal information we collect, use, disclose, and sell.
  • If you have a account, your Personal Information report will be ready and viewable immediately on the website. You will need to be signed into your account to view your report. If you have contacted Customer Service to request your Personal Information report, we will mail your Personal Information report to the physical address you prefer on the account. You will receive an email with tracking information once the report is mailed.
  • If you are an Authorized Representative, you will be required to submit your name, address, email or phone number as well as the full name, address, email or phone number associated with the account of the DermSilk customer you are making a request on behalf of. DermSilk will use the customer’s information to search our systems and determine if we have information about the customer. If we are able to locate information about the customer, we will fulfill the Personal Information and/or Deletion request. As an Authorized Representative, the Personal Information report will be sent to the physical address you have given us with a signature required upon delivery.
  • DermSilk will satisfy deletion requests through de-identification, which will be completed within 45 days from the date of the initial request. If additional time is needed, we will inform you.
  • Upon requesting that DermSilk delete your information, you will lose the following:
  • All outstanding DermSilk Rewards points
  • Ability to view and manage DermSilk Rewards
  • All outstanding/unused DermSilk Dollars
  • Ability to view and manage DermSilk Dollars
  • Any active DermSilk Subscriptions
  • Ability to view and manage DermSilk Subscriptions
  • Ability to access, view and use any promo codes specifically linked to this account
  • Ability to view and manage previous orders
  • Ability to process and manage all previous and future returns associated with this account
  • "My Favorites" discount history
  • "Rapid Checkout" information
  • Purchased product information
  • If you have gift cards with a remaining balance, please get in touch with Customer Service through your account. Our team will add any remaining balance to your account as credit, which can then be applied at checkout when you are completing your order.
  • How to Submit a Verifiable Request (Requests can be made no more than twice in a 12-month period)
  • You can submit a request using the methods listed below:
  • Access Requests: Contact Customer Service at 866) 405-6608 or email us at 
  • Deletion Requests: Contact Customer Service at (866) 405-6608 or email us at 
  • Do Not Sell My Info Requests: Contact Customer Service at (866) 405-6608 or email us at

To keep your information accurate and complete, you may access and/or update the information by editing information within an existing account. For example, the account information related to address, form of payment saved, and/or contact information. Also, you may contact by telephone (866) 405-6608 or email with current contact information and the personal information you desire access to. We will provide personal information requested if reasonably available, or will describe the types of personal information we typically collect. 

You have rights in your personal data and information. The rights you have include the right to access, correct, and in certain circumstances transfer your personal data to another entity in a commonly used format. Moreover, you have the right to object to personal data being used for certain purposes. This includes marketing. You have the right to opt-out of the marketing. Please see CONSUMER RIGHTS – OPT OUT section above to learn how to opt out.  

You also have the right to request erasure of your personal data, for example; where our purposes for processing your personal data have come to an end; where you object to our processing of your personal data based on legitimate interests and we have no overriding legitimate grounds to continue to process your personal data; and where our processing was based on your consent which you have withdrawn.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

The scope of this privacy policy applies to all current and/or former customer/consumer personal information. Our website may offer links to other sites, that if visited, you may want to review the privacy policy pertaining to that site. Moreover, if your visit to our website was prompted by a link and/or banner advertisement on another site then the site you linked from may collect information from people that click on these banners and/or links. In these instances, please refer to the privacy policy dedicated to those particular sites to see how they collect and use this information.